Child Contact Centre Coordinator Ref: ACC3-12

Main Job Purpose:

To take a lead role in the organisation, operation, administration, and development of Arc Child Contact Centre while being accountable to the CEO and Arc Board of Directors.

To ensure that the service provided meets with the high standards set by both Arc Healthy Living and NINCCC Accreditation requirements


Role Profile: Child Contact Centre Coordinator                   Ref: ACC3-1

Reporting to:     CEO Arc 2Healthy Living Centre


Hours / Salary:  Part Time, Job share, 2 weeks on, 2 weeks off – 16 hours per week /32 hrs per month NJC Scale 6 point 20.

In addition, there is a requirement to work flexibly and participate in the on-call rota from remote/home working.

Key Responsibilities:

Main duties

  • To liaise with relevant agencies and individuals referring families to the Arc Child Contact Centre ie. Statutory agencies such as Social Services and Court Children’s Officers, Solicitors, self-referring families.
  • To assess/risk assess referrals received in order to establish how best to manage identified areas of concern and/or the appropriateness of accepting the referral for Supported contact.
  • To ensure all referrals, records pertaining to service users, referral agents, staff and volunteers, are maintained with strict adherence to GDPR standards
  • To liaise with and meet with families prior to contact commencing in order to establish agreement on ground rules with both parties to ensure that contact sessions will be as stress free as possible for all concerned.
  • To facilitate supported contact sessions on Wednesday 5.30-7.30pm and Saturday 10am – 1.30pm
  • To provide line management support and supervision to Assistant coordinator
  • To be responsible for the recruitment, training, co-ordination and ongoing support and supervision of volunteers
  • To attend regular meetings with CEO and other members of the senior management team providing feedback on ACCESS
  • To participate in line management supervision and /or training as required
  • To provide quarterly statistics to CEO and Board of Directors and to W.H.S.C.T
  • To ensure adhere to all policies and procedures re Access NI, Health and Safety, Confidentiality, Complaints etc. as per Arc Healthy Living Centre requirements
  • To attend regular NINCCC practitioner meetings and represent ACCESS at NINCC Executive Board meetings
  • To attend and provide Annual progress reports to Arc Board of Directors AGM.
  • To work cooperatively with other Managers and staff delivering services in Arc Healthy Living Centre


Key results / objectives


  • To provide a safe, friendly, neutral place where children from separated families can spend time with the non-resident parent.
  • To ensure a safe environment for children adhering to best practice with regards to Safeguarding /child protection guidelines.
  • To adhere to best practice with regards to Vulnerable Adults Safeguarding guidelines
  • To undertake any other relevant duties within the overall scope of the post which may be required by the CEO and Board of Directors


This job description may be subject to change in line with the changing needs and demands of the organisation

Job Specification

Essential Criteria

  • Level 5 in Health and Social Care / Early Years
  • Experience in working as a childcare / family support worker
  • Ability to communicate and work effectively with key stakeholders such as Social Services and Court Children’s Officers, Solicitors, self-referring families.
  • Knowledge of completing risk assessment and management risk
  • Knowledge and understanding of children safeguarding
  • Sound IT Skills
  • Flexibility to meet the demands of the post including working reasonable additional hours and ability to travel to meetings as when required.
  • A full clean, current driving license and/or access to a form of transport which will enable the post holder to carry out all duties
  • Willingness to undertake vulnerable adults safeguarding training
  • Willingness to undergo an Access NI check

Desirable Criteria

  • Social Work Qualification
  • Experience in working with families in conflict situations and contentious environments
  • Knowledge and understanding of vulnerable adults safeguarding
  • Experience working with parents who have separated or divorced
  • Experience in completing risk assessments, managing risk and implementing measures


Core Competencies and Behaviours: The following competencies will be explored at interview

To fulfil this role, the successful job holder will need to demonstrate the following:

  • Sound Judgement: Ability to identify parameters of remit and make judgements based on sound consideration of the information to ensure the safeguarding of the child
  • Effective Communication: Ability and confidence to deliver written and verbal communications and reports for key stakeholders.
  • Building relationships and Resilience: Ability to remain resilient and build and maintain positive relationships (both internally and externally) including in relation to conflict and continuous matters.
  • Risk Management: Ability to use your initiative to think ahead, assess and manage the risks to find solutions and adapt the approach to different situations and scenarios.
  • Organisational Skills: Ability to plan and organise time and workload to meet the demands of the role, associated requirements and standards.

Closing Date for completed applications: 2nd December 2022 @ 12pm


Contact for further information: or

ARC Healthy Living Centre

116-122 Sallyswood


Co. Fermanagh

BT94 1HQ


Arc Healthy Living is an equal Opportunities Employer